Refund policy

Return & Exchange Policy

Last Updated: 25th February 2026
Applies to purchases made only via www.starstudd.com
Company Legal Name: Starspire Media LLP

1) At-a-glance — Key Timeframes

Request window: You may request an exchange, return, or refund within 7 days of delivery.

Refund processing: Refunds are completed within 7–10 business days after the product is picked up (or received, in case of self-shipping) and passes quality inspection.

Exchange fulfilment: Exchanges are processed as soon as the returned item clears inspection and the replacement product is in stock.

COD Order Confirmation : To proceed with a Cash on Delivery (COD) order, an advance payment of INR 200 is mandatory for order confirmation. The remaining amount is payable at the time of delivery. This ₹200 advance is non-refundable under any circumstances. These measures are implemented purely in favor of our customers to ensure that stock is reserved only for genuine orders.

2) When You Can Exchange

We offer exchanges in the following cases:

Incorrect size received
Manufacturing defect
Wrong product delivered

Exchange Rules

Product must be unused, unwashed, undamaged, and in original packaging with tags, box, brand letter, laces, inserts, and all accessories intact.
Exchanges are subject to availability. If your requested size is out of stock, we will notify you of alternatives.
Style or color changes are supported only if the wrong product was sent due to our error.

Reverse Pickup

FREE reverse pickup is provided for eligible exchanges (based on serviceable pin codes).
In case of an exchange request due to incorrect size selection from the customer’s end, only the applicable shipping/delivery charges will be borne by the customer. No additional exchange fees will be charged.

We kindly request your cooperation in this process to ensure a smooth and faster exchange experience.
For pin codes that are non-serviceable by our courier partners, customers will be required to self-ship the product(s) to the address shared by our support team.
To initiate an exchange, email support@starstudd.com with your Order ID, exchange reason, and photos (if applicable).

3) Returns & Refunds — Eligibility

Returns are accepted only for:

Manufacturing defects
Damage during transit
Incorrect item delivered

⚠️ Returns are not accepted for size issues — please apply for an exchange instead.

Shipping Charges for Returns

Returns are FREE only in the following cases:
- Manufacturing defects.
- Shoe Damage during transit.
- Incorrect item delivered.
Returns are accepted only for the cases mentioned above. Any other situation shall not be eligible for a return.
For any other approved return requests (excluding the above cases), reverse shipping charges will be deducted from the refund amount, and the balance amount will be refunded to you, subject to successful quality check (QC) approval.
For pin codes that are non-serviceable for reverse pickup, customers must self-ship the product(s). Shipping costs incurred for self-shipping will not be reimbursed unless the return is due to our error.
COD charges and original shipping charges are non-refundable in case of returns.

Refund Options after Inspection

After the returned product passes Quality Check (QC):

Refund to the original payment method, OR
Store credit for future Starstudd purchases

Refunds are issued within 7–10 business days after QC approval.

Starspire Media LLP reserves the right to reject refunds if the returned product does not meet the eligibility criteria.

4) Non-Returnable Items

We cannot accept returns for:

Worn, used, washed, or altered products
Items without original tags, box, brand letter, or packaging
Special Edition / Limited drops
Accessories & Gift cards

5) How to Initiate a Return / Exchange

Email support@starstudd.com with:

Order ID
Customer name
Reason for return/exchange
Photos (mandatory for defects/damage claims)

We will reply within 1–2 business days with pickup or return instructions.

Pack the product securely in its original packaging before handing it over to the pickup agent or before self-shipping.

After inspection, we’ll process the exchange or refund accordingly.

6) Order Cancellation Policy

Orders can be cancelled before shipment.

Once shipped, orders cannot be cancelled — the return/exchange policy will apply.

To cancel, email support@starstudd.com immediately with your Order ID.

7) Starstudd’s Right to Refuse

Starspire Media LLP reserves the right to refuse returns, exchanges, or refunds if:

Product shows signs of use or wear
Packaging, tags, or original box are missing
The item fails quality inspection
The request falls outside the 7-day return window
There is suspected misuse of the return policy

8) Damaged or Missing Items on Delivery

If your delivery arrives damaged or incomplete:

Keep all packaging materials
Take clear photos of the product, outer packaging, and delivery label
Email support@starstudd.com within 48 hours of delivery

Our support team will assist you promptly.

9) International Orders

For international customers:

Return shipping fees, customs duties, or taxes (if applicable) may be deducted from refunds unless the return is due to our error.
Reverse pickup may not be available for international orders.